faq's

We accept Visa, Mastercard, American Express, Discover, ACH, Cash App, Square Pay, Google Pay and Apple Pay methods. Shipments will be made after payment is cleared.

You can also make 4 easy payemnts using Aferpay. All eligibility to use this service is based on Afterpay's terms.

You will receive a thank you screen and a confimation email will be sent immediately with your order details, once payment is received, to the email entered.

Online orders will be processed in 2-5 business days. Need it sooner? Let me know and I'll do my best to accommodate!

Orders of $150 or more receive free shipping.

Shipping for orders less than $150 will be a $9.99 flat rate at check out.

We are not responsible for damaged, lost, stolen packages, or incorrect addresses. If a shipment is returned due to an incorrect address, you may be charged an additional shipping fee. Shipping fees are non-refundable.

We do not ship internationally at this time.

No. Shipping fees are non-refundable.

We hope you absolutely had a smooth delivery! But just in case, please track your package via the link in your email or online account. Reach out to the carrieir to check package location.

Please keep in mind that, we are not responsible for damaged, lost, stolen packages, or incorrect addresses. If a shipment is returned due to an incorrect address, you may be charged an additional shipping fee.

If your package does not show shipped or you have not received a shipping confirmation within 5 business days, please contact us via chat in your account or email us at: support@shoplaineys.com.

We hope there are no problems with your order. But if there is, contact us at: support@shoplaineys.com or call us at 404-615-8839.

We hope you absolutely love your purchase! But just in case, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must first contact us at: support@shoplaineys.com.

Return packages will be sent to Shop Lainey’s at:

  • 1441 Woodmont Lane NW, #630, Atlanta, Georgia 30318.

Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping fees and original shipping fees are non-refundable.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shoplaineys.com.

Yes. Certain types of items cannot be returned, including items on sale, bodysuits, swimwear, tights, gift cards, and cosmetic products.

Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping fees and original shipping fees are non-refundable.

Customers are responsible for return shipping fees and original shipping fees are non-refundable.

Return packages will be sent to Shop Lainey’s at:

  • 1441 Woodmont Lane NW, #630, Atlanta, Georgia 30318.

You can always contact us for any return question at support@shoplaineys.com.

You can reach out to us via our contact form online. You can chat with us in your online account or you can email us at: support@shoplaineys.com.

Call us at 404-615-8839.

Return packages can be sent to Shop Lainey’s at:

  • 1441 Woodmont Lane NW, #630, Atlanta, Georgia 30318.

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